Cell Phone ABCs for 911 Calls

Cell phones are an important public safety tool, but they also create challenges for public safety and emergency responders. It is important for cell phone users, who are calling 911, to remember some basic ABCs:

  • A - Always be Aware of your surroundings. Tell the 911 operator the location of the emergency. Provide landmarks such as cross streets and mileposts.
  • B - Be Prepared. Memorize the cell phone number so it can be readily given to the 911 operator when asked.
  • C - Stay Connected. Do not hang up until told to do so. If you should get disconnected, call the 911 operator back.