How do I determine if the backup is a City problem or a plumbing problem of my own?

If water is backing up slowly or rapidly in your basement or drain and you have not, or are not using water, it is best to call the Wastewater Department first. We can then check the sewer main line for a blockage and if none is found you can then call your plumber. If you are using water and a drain is backing up, shut off the water and see if the water stops coming up. If it stops, you should probably call your plumber to see what the problem is. You can also check out this informative pamphlet (PDF).


Show All Answers

1. Who do I call if I have a sewer backup?
2. Who do I call about odor problems?
3. I saw a truck dumping into one of your manholes, is this legal?
4. How do I determine if the backup is a City problem or a plumbing problem of my own?
5. Can I tour the Water Reclamation Facility?
6. How do I request an (as-built) drawing, sketch, and or pictures of my side sewer?
7. Are there normal household products that should not be flushed down the drain?
8. How do I dispose of grease?
9. How do sewer trucks and trailers un-clog and clean sewer mains?
10. How often is the sewer system cleaned?
11. Where can I get a copy of the Arlington Design and Construction Standards?
12. What will it cost me to connect to water and/or sewer? How much are your water and sewer connection fees?
13. What do I have to do to connect to city water and sewer utilities?
14. How do I schedule an inspection?