How are residential fees determined?

Residential property is charged a fee of $3.45 per ESU unit. A single family home is charged one unit; a duplex is charged two units. Non-single family residential properties are billed according to how much impervious area or hard surface exists on the property. The square footage of the impervious area is determined and this amount is divided by the ESU to translate the non-single family impervious area into an Equivalent Service Unit (ESU).

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1. Who has to pay the Stormwater Utility fee?
2. Why are churches and schools being billed?
3. I have a retail store in a shopping center and currently receive a water bill. Will I get the stormwater bill as well?
4. What is an Equivalent Service Unit (ESU)?
5. What is impervious area?
6. What is considered residential unit?
7. How are residential fees determined?
8. Why should I pay if there is not storm water inlet in front of my property?
9. My property retains water, why should I pay?
10. What about my private stormwater management system?
11. Why do we not charge properties upstream (that discharge to the City)?
12. Why enact a storm water utility fee instead of raising property taxes?
13. Why is this issue being addressed at this time?
14. When will the Utility be started?
15. My storm water rate is incorrect, how do I get it changed?