Reduced Utility RateS

New Customer Support Program

Payment Arrangement Application

(7-23-2020) The Governor issued Proclamation 20 – 23.7 which extended the prohibition of assessing late fees and disconnecting water service until October 15.
Payment Arrangement Application

Utility Credits Application  

(9-29-2020) The City recognizes that COVID-19 has caused substantial financial impacts to citizens from job loss or reduced work hours due to business closures, school closures and/or limited access to child care.  Through the customer support program, the city is implementing a one time utility credit to qualified applicants.  Residential customers that turn in an application and meet eligibility criteria will receive a one time $125 credit on their water/sewer account until funding is exhausted.  Commercial customers that turn in an application and meet eligibility criteria will receive a one time $250 credit on their water/sewer account until funding is exhausted.  Utility credits not applicable to stormwater and irrigation only accounts.

 Residential Eligibility Criteria (must meet all of the following):

  • Have a utility account with the City of Arlington and water and/or sewer services are billed. 
  • Water/sewer service address must be within the City of Arlington city limits.
  • Have been negatively impacted financially by COVID-19 pandemic either through loss of a job, reduced hours, or childcare/education needs. 
  • Must be the utility account holder or property owner listed on the account.
  • Must have been current on your utility account as of 4/1/2020.

Business Eligibility Criteria (must meet all of the following):

  • Have a physical location in Arlington city limits (not including home occupancy businesses).
  • Have a utility account with the City of Arlington and water and/or sewer services are billed. 
  • Water/sewer service address must be within the City of Arlington city limits.
  • Have a current City of Arlington business license.
  • Have been negatively impacted financially by COVID-19  due to business closure or reduced operating hours.
  • Business must be the utility account holder or property owner listed on the account.
  • Must have been current on your utility account as of 4/1/2020.

Applications:
Residential Utility Bill Credit Application
Commercial Utility Bill Credit Application


Low Income Senior Citizens and Low Income Disabled Persons

The City of Arlington offers a 40% reduction in rates to qualified low income senior citizens and low income disabled customers for water, sewer, stormwater, and ambulance services provided by the City. The program includes both homeowners and renters who live in a primary residence receiving a separate Arlington utility bill for service.

Eligibility Requirements

  • Seniors must be 62 years old or older
  • Low Income yearly limits (Snohomish County, 2019) based upon number of family members in the residence:
    • 1-person, $38,750
    • 2-person, $44,300
    • 3-person, $49,850
    • 4-person, $55,350
    • 5-person, $59,800
    • 6-person, $64,250
    • 7-person, $68,650
    • 8-person, $73,100

The Reduced Utility Rate application is available for completion online. You may also pick up an application at the Finance Department, during regular business hours, 8:30 a.m. to 5:00 p.m. Monday through Friday.

Medicaid Exemption for Ambulance Utility Fee

Washington State requires the City to exempt those on Medicaid from an Ambulance Utility Fee. The City of Arlington requires proof of enrollment on Medicaid to apply the exemption. If you are eligible, please fill out the Medicaid Exemption application and return to the Finance Department for review and processing.