Utility Billing

Utility Payment Arrangement

Utility accounts need to be paid by 5 pm, the day before the water shut off day. The water shut off day and final payment date is listed on your bill.

Delinquent means any outstanding balance with no payment arrangement in place or failed to make the payment within the approved time.

Please call 360-403-3421 to speak to customer service or complete the payment arrangement form

Per State of WA HB 1329, when a National Weather Service heat-related alert is issued or announced, you can request that your water be turned back on during the event if it has been shut off for nonpayment, provided you are willing to enter into a Heat Advisory Payment Arrangement and agree to pay back the past-due balance according to the terms of the agreement. 

Please complete the heat-related payment arrangement form.

Please note that after hours emergency operators cannot take or verify payment to restore service due to water shut off.

Payments

You may pay your bill online at Xpress Bill Pay.

Auto Payments: Auto Pay may be set up using Xpress Bill Pay by creating a log in for your account or contacting the Finance Office.

Change of Occupancy

The customer of record that requested service is responsible for all charges on the account until the City of Arlington has been notified of any changes.  Please notify the Finance Department when you no longer will require services or you will be billed until the next customer requests services.

Customers

The City of Arlington currently serves approximately 5,200 utility accounts. Each unified utility bill includes water, sewer, and stormwater. Each water meter is read monthly.