Utility Billing

Attention: Issues with Xpress Bill Pay   4-20-2020

Xpress Bill Pay is continuing to have issues accommodating the volume of users. The city is working with them to resolve the issue. The best times to use Xpress Bill Pay is in the evening or early morning (not during traditional business hours). You can also call our office during business hours at 360-403-3421 or mail in payment or drop off at the drop box at city hall.

Customers

The City of Arlington currently serves approximately 5,200 utility accounts. Each unified utility bill includes water, sewer, stormwater, and or ambulance services. Each water meter is read monthly.

Payments

You may also pay your bill online at Xpress Bill Pay.

Auto Payments: Auto Pay may be set up using Xpress Bill Pay by creating a log in for your account or contacting the Finance Office.

Shut Off Notices

Notice of past due accounts will be mailed approximately two weeks before shut off day. The date listed on this statement will show the last day to pay in order to avoid disconnection.

If you would like to make a payment arrangement, please come to our office to fill out the appropriate paperwork or fill out the form online.

Payment arrangements over the phone are not accepted. Payment arrangements must be made by 5:00 p.m. the day prior to shut off.

Change of Occupancy

The customer of record that requested service is responsible for all charges on the account until the City of Arlington has been notified of any changes.  Please notify the Finance Department when you no longer will require services or you will be billed until the next customer requests services.