Reduced Utility RateS

New Customer Support Program

(7-23-2020) On May 20, 2020, the Governor issued Proclamation 20 – 23.4 which extended the prohibition of assessing late fees and disconnecting water service until July 28, 2020.  The proclamation also included a provision for utilities to develop a customer support program intended to offer assistance to those individuals experiencing financial hardship due to COVID-19.  

The City of Arlington Customer Support Program is summarized below and includes customer notification about the support program and sharing information about the availability of other financial resources.

Program Details

Water/Sewer Accounts

  • Waiver of late fees and disconnecting of service is extended until August 30, 2020.
  • Delinquent accounts must be enrolled into an extended repayment plan by September 15, 2020.
  • The extended repayment plan will be for a period of 8 months.  The account must pay current charges plus an amount applied to the delinquent balance. If terms of the repayment plan are met, late fees will not be assessed on the account.
  • If delinquent accounts are not enrolled into the extended repayment plan by September 15, 2020, the account will be subject to disconnection of service on September 23, 2020.
  • If an account has entered into an extended repayment plan, and at any time does not meet the terms of the plan, the account will be subject to disconnection of service.
  • If an account is current prior and up to September 15, 2020 but subsequently becomes delinquent, the payment plan reverts back to the 10 day repayment period.

Storm Only Accounts

  • Waiver of late fees is extended until August 30, 2020.
  • Delinquent accounts must be enrolled into an extended repayment plan by September 15, 2020.
  • The extended repayment plan will be for a period of 8 months.  The account must pay current charges plus an additional amount applied to the delinquent balance. If terms of the repayment plan are met, late fees will not be assessed on the account.
  • If delinquent accounts are not enrolled into the extended repayment plan by September 15, 2020 and the balance is 6 or more months past due, the account will be turned over to collection on September 23, 2020.
  • If an account has entered into an extended repayment plan, and at any time does not meet the terms of the plan, the account will be turned over to collection.
  • If an account is current prior and up to September 15, 2020 but subsequently becomes delinquent, the payment plan reverts back to the 10 day repayment period.


Low Income Senior Citizens and Low Income Disabled Persons

The City of Arlington offers a 40% reduction in rates to qualified low income senior citizens and low income disabled customers for water, sewer, stormwater, and ambulance services provided by the City. The program includes both homeowners and renters who live in a primary residence receiving a separate Arlington utility bill for service.

Eligibility Requirements

  • Seniors must be 62 years old or older
  • Low Income yearly limits (Snohomish County, 2019) based upon number of family members in the residence:
    • 1-person, $38,750
    • 2-person, $44,300
    • 3-person, $49,850
    • 4-person, $55,350
    • 5-person, $59,800
    • 6-person, $64,250
    • 7-person, $68,650
    • 8-person, $73,100

Application

The Reduced Utility Rate application is available for completion online. You may also pick up an application at the Finance Department, during regular business hours, 8:30 a.m. to 5:00 p.m. Monday through Friday.

Medicaid Exemption for Ambulance Utility Fee

Washington State requires the City to exempt those on Medicaid from an Ambulance Utility Fee. The City of Arlington requires proof of enrollment on Medicaid to apply the exemption. If you are eligible, please fill out the Medicaid Exemption application and return to the Finance Department for review and processing.